SO CHARMED & ELEGANT @ WLG 99.COM HAVE PARTNERED WITH GLOBAL MERCHANTS TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.
With that said, some orders will be shipped International. Most of our global suppliers do provide tracking numbers. For the suppliers who do not, we can still include a copy of the shipping label and offer a 100% satisfaction guarantee.
Items shipped from our global warehouse may take up to 1-2 weeks for the US delivery and 2-4 weeks for international due to customs checks. If your tracking does not show the most up to date status, please do not panic. Send us an email!
Where is SO CHARMED & ELEGANT @ WLG 99.COM located?
SO CHARMED & ELEGANT @ WLG 99.COM is headquartered in the Dominican Republic with an office in the US (7801 N .W 37th St. Doral, FL 33195-6503).
How long do support tickets take?
We respond to all support tickets within 12-48 hours.
It says my address is "not found".
We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations. USPS.com “find zip code” can help you find your specific abbreviations. It's also how USPS will verify your address.
I don’t understand your sizing chart.
If you layout flat a shirt you own that is comfortable and measure across at the bottom of the sleeves. You should be able to find something very close to our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is to wear it.
How do I return, exchange my shirt or any item?
Please, email us at email@example.com and let us know the issue. We will work with you to solve any problems. Please, keep in mind that these are custom printed shirts made to order. Once printed, we cannot imprint them or return them to stock. So, we will work to ensure you are satisfied with your purchase! To return your item, mail it to 7801 N. W 37th St. Doral, FL 33195-6503
* Note: Please, send us an email before sending your items to the manufacturer or our eastern office for inspection.
If a refund is determined to be warranted, we will process a refund for the original price of the item. Refunds typically take 1-3 business days to process once we have issued them. If you want an exchange, please include payment information for return shipping. (Either an email linked to PayPal or card information.)
How long does printing usually take?
Printing times can vary. Currently, we are printing mostly 7-12 days.
There is a faint outline around my shirt design.
Some shirts are pre-treated before printing. Don’t worry, it will disappear the first time you wash the shirt.
You made a mistake in my order.
We are very sorry! It doesn’t happen often, but nobody’s perfect. Email firstname.lastname@example.org and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.
I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in the warehouse. When you order many items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all your items at once. They will get to you!
How long does it take for an order to arrive?
This depends on the product ordered. We get our jewelry from trusted artisans around the globe. Some jewelry items can take 1-2 weeks to arrive at your door. Once an item is shipped, you will receive an email & tracking number. If you're still not sure, send us an email.
I ordered but I want to cancel.
Once an order is purchased, it is automatically sent to our processing hub for dispatch. Please, select your item carefully and enter your correct details before purchasing it. For info about our policy, please refer to the Refund Policy.
I ordered something but want to change the order.
You must contact us within 24 hours of purchase to change the item. Simply, fill the contact us form or send us an email at email@example.com with your order number as the subject.
My order arrived but the items were wrong/damaged.
Please, send us an email ASAP at firstname.lastname@example.org with a copy photo of your items and your receipt.
If we are at fault, we will send out the correct items at our cost.
How does Satisfaction Guaranteed work?
If you're not happy for any reason, send us an email at email@example.com and provide us with your receipt. If you post us back your items, we will send a replacement to you free of charge. We're here to help!
Note: Please, take note that the postage cost will be at your expense.
What types of payment do you accept?
We accept PayPal Express, Visa & MasterCard. We also accept AMEX and Discovery
How much does shipping cost?
For US customers, Secured Shipping and Handling cost US$4.95
For international/rest of the world customers, Secured Shipping and Handling cost US$6.95+
How long will it take to get my order?
US Shipping Time Estimates
Shirts, Jewelry pieces, mugs, etc: 7-12 Days - Other Products: 15-25 Days
International Shipping Time Estimates
Shirts, Jewelry pieces, mugs, etc: 12-20 Days - Other Products: 15-39 Days
Note: Please, keep in mind during holidays delivery can take a bit more time to arrive at their destination.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Do I have to pay sales taxes & duties?
When you purchase an item from us for delivery, your order may be subject to local import duties and taxes. It's levied once the package reaches your delivery country. Unfortunately, we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country. To find out more information, we suggest you contact your local customs office. Keep in mind that you will be liable for all import duties, customs and taxes levied by your country. These will be due at the point of, or after delivery. We are not liable for these charges, and they, unfortunately, cannot be reimbursed or refunded by So Charmed & Elegant @WLG 99.
If you abandon your order, we will not re-ship it for free.
Also, please note that when ordering from So Charmed & Elegant @WLG 99 you are considered to be the 'Importer of Record.' As a result, you must follow all the laws and regulations of the country into which you are receiving the goods.
IMPORTANT TRACKING DETAILS
Who is the shipping company?
Currently, we ship to the United States Post Office (USPS).
My tracking says "no information available at the moment".
All orders are dispatched within 1-5. Some shipping companies take 3-5 business days for tracking information to update.
If your order was placed more than 5 business days. And there's no information on your tracking number, please email firstname.lastname@example.org. We’ll take care of everything.
How do I track my package?
You can check on the status of your order at any time by filling the Contact Us form with your name, and product id number. You can also reach out to our customer support team at email@example.com to ask questions anytime.